Policies

Shipping (TAT) - All orders are given a ship out estimate, ranging from 3-9 business days of order placement (does not include holidays and weekends). My goal is to get orders out as fast as possible. Tracking will be provided through email. Please understand once your items are in the possession of the postal office, shipping is out of my hands. However, if you run into any shipping issues please contact me and I will help you to the best of my ability. Custom orders will have a 1-3 week turn around time (TAT) (Does not include holidays and weekends). All pre-orders will have their own TAT which will be stated at the time of a pre-order purchase.

 

Returns & Refunds: All handmade products are inspected prior to shipping to assure satisfaction is guaranteed. If something doesn't meet your expectations, LuluRoos is committed to finding the best solution! Refunds & Returns are evaluated on a case by case bases. If a return is necessary all returns must be within 5 days of receiving the product. The return shipping fees are at the customers' own expense.

If a bow or other product becomes undone please contact LuluRoos.

If you are missing items or have received an item you did not purchase, please contact me as soon as possible. Contact must be made within 2 days of wrong/missing item arrival. 

I will not accept items that have been damaged or washed or altered in any way.